John N
Lead Analyst
Phone:
(972) 584-7293
Email:
Education:
Masters in Business Administration (UNT)
- Spring of 2022
Bachelor's in Business Administration (CMU)
- May of 2019
Active Security Clearances:
- Secret
- High Public Trust
Here's Johnny:
From the age of 15, I was always interested in computers and how they function due to their complexity. I turned a dream of mine, working on computers, into a reality when I joined the Army as a Signal Support Specialist at the age of 20. In the military, I gained valuable training in N+, A+, and Security+ as well as tearing down computers to their basic components. I took my training and applied it to the real world when I applied to work as a Desktop Technician for the 2020 Census Bureau. During my time there, I would work with computers hands-on as well as assist the call center reps with everyday issues. Shortly after, I would apply to be a PC Technician to work with more complex issues, both internal and software. During the 2020 Pandemic, I wanted to help others with their computer problems, and that is when I opened my shop to the public. I strive to give customers respect, patience, and satisfaction while working with their equipment. Give me a chance and let me show you the experience and expertise I've gained throughout the years.
Work Experience:
March 2020 - Present
August 2019 - March 2020
June 2014 -June 2022
PC Analyst
At ARI, I am a lead analyst for the support team where I work to resolve technical issues that include desktops, laptops, VMs, and mobile devices. I maintain computer systems for over 150 users in the state of Texas as well as ensure they are up and running on a day-to-day basis.
Desktop Technician
I worked as a Desktop Technician for the 2020 Census Questionnaire program to maintain the desktops of over 800 call center representatives. I gained valuable knowledge in ticketing systems, and SCCM clients as well as pushing patches to required computers.
Signal Operations Support Specialist (25U)
I joined the United States Army at the age of 20 as a signal communication specialist where I maintained communication equipment as well as computer systems—learned basic A+, N+, and TCP/IP Networking skills and a strong base in Microsoft products such as Office and different versions of Windows OS.
